Flushed Wellness Terms and Conditions
1. Eligibility:
Clients must be at least 18 years of age to book and undergo colonic hydrotherapy. Exceptions may be made for individuals between 16-18 years of age, provided they have written consent from a parent or legal guardian, are accompanied by an adult and if Flushed Wellness at its discretion chooses to provide the therapy.
2. Health Disclosure:
All clients are required to accurately and fully disclose their current health status, medical history, medications, and allergies prior to the session. Failure to do so may result in immediate cancellation of the appointment without refund.
3. Pricing and Payment:
Pricing for colonic hydrotherapy sessions or pre-paid packages will be stated on our website or quoted at the time of booking. Clients must pay a 50% deposit of the cost of one session at the time of booking to secure an appointment. The remaining 50% must be paid prior to the commencement of the client's allocated appointment.
Payments are accepted via credit/debit card, cash, Flushed Wellness pre-paid gift cards, or other approved payment methods. Credit card surcharges and fees may apply.
4. Flushed Wellness Gift Cards
Flushed Wellness may offer pre-paid gift cards which are redeemable for a specified number of colonic hydrotherapy sessions. Any gift card supplied by Flushed Wellness will be redeemable for at least 3 years from the date of its purchase. Any gift card supplied by Flushed Wellness will clearly state the exact date the gift card ceases to be redeemable. No additional fees will be payable by a client for redeeming a gift card unless it falls into one of the following categories:
a) fees or charges for making a booking (provided that the booking fee is substantially the same as the fee for making a booking with a different payment method);
b) fees or charges for late cancellations under part 5 below;
c) fees or charges for exchanging currencies;
d) fees or charges relating to the reissue of a gift card that has been lost, stolen or damaged; or
e) fees or charges that are payment surcharges.
Gift cards are transferrable at the recipient’s election. Where the gift card is for multiple sessions, all sessions must be transferred to the same person.
5. Appointment Bookings, Refunds and Cancellation Policy:
To ensure the efficient operation of our clinic, it is crucial to adhere to scheduled appointment times. If you are unable to attend or expect to be late, please notify us as soon as possible.
We will reschedule your appointment at no additional charge provided that you reschedule at least 24 hours prior to your appointment time. A fee of 50% of the cost of one colonic hydrotherapy session may be charged to reschedule an appointment within 24 hours of its scheduled commencement.
If you need to cancel your appointment for any reason, Flushed Wellness will refund the 50% deposit if notified of the cancellation at least 24 hours prior to its scheduled commencement. If Flushed Wellness is notified of the cancellation with less than 24 hours’ notice, refunds of the 50% deposit may only be paid at Flushed Wellness’ discretion.
If you cancel an appointment within 6 hours of its scheduled commencement or do not attend your appointment, your deposit is forfeited, no refunds will be provided and Flushed Wellness may charge the full fee for the cost of a colonic hydrotherapy session as compensation.
If you reschedule or cancel an appointment made using a gift card or pre-paid package within 24 hours of its scheduled commencement, 50% of the cost of a colonic hydrotherapy session (or equivalent entitlement) may be deducted from the gift card or pre-paid package at Flushed Wellness’ discretion. If you cancel an appointment made using a gift card or pre-paid package within 6 hours of its scheduled commencement or do not attend your appointment, the full cost of a colonic hydrotherapy session may be deducted from the gift card or pre-paid package at Flushed Wellness’ discretion.
Packages of multiple colonic hydrotherapy sessions are non-transferable. No refunds will be provided for pre-purchased packages to the extent permitted by law. Any transfers permitted on a one-off basis are solely at Flushed Wellness' discretion.
For products purchased from Flushed Wellness, refunds for change of mind on unused, unopened products returned in their original, intact, and undamaged packaging within 14 days of purchase will be granted.
Refunds will otherwise be provided where required by the Australian Consumer Law.
6. Client Comfort and Consent:
You provide your consent to undergo colonic hydrotherapy by completing this form.
Clients have the right to terminate the colonic hydrotherapy session at any point if they feel discomfort or distress, or for any other reason. If sessions are terminated after the session has commenced, a full consultation fee will be charged.
7. Privacy and Confidentiality:
Client information, including health details and contact information, will be handled with strict confidentiality and in compliance with applicable data protection and privacy laws.
8. Risks
Clients acknowledge that while colonic hydrotherapy is generally considered safe, all procedures carry some level of risk.
Colonic hydrotherapy can spread viral, bacterial, or fungal infections from one client to another through contaminated equipment and surfaces. The procedure can cause other injuries to clients if it is not performed correctly, if an underlying condition is present, or that are inherent in the undertaking of any therapy.
These can include trauma to the colon, such as ulceration or perforation and worsen chronic bowel disease such as diverticulitis, Crohn’s disease or haemorrhoids. The procedure may cause thermal shock or scalding, and there are additional risks with dehydration, overhydration and disruption of intestinal flora and electrolyte balances.
To minimise any such risk, it is recommended that clients undertake prior consultation with their healthcare provider to ensure the procedure will not have any unintended consequences or effects.
9. Liability Waiver:
Clients acknowledge that Flushed Wellness is not responsible for the supervision of the overall health of its clients and does not have access to its clients' medical history or records outside of the information disclosed as part of this form. Clients acknowledge that Flushed Wellness performs the colonic hydrotherapy procedure in reliance on the information provided in this form, and is not responsible to confirm that the information is correct or that any information has not been sufficiently disclosed.
Flushed Wellness and its practitioners shall not be held liable for any adverse reactions or complications arising from the colonic hydrotherapy procedure, provided that the procedure was conducted in accordance with standard industry practices and the client disclosed all information relevant to the procedure prior to its commencement, except to the extent attributable to Flushed Wellness’ own negligence or fault. Flushed Wellness recommends that clients experiencing any ongoing symptoms or side effects that occur subsequent to the procedure consult their healthcare provider for assistance.
Clients acknowledge that colonic hydrotherapy does not guarantee specific results, and the effects and efficacy may vary from person to person. Flushed Wellness makes no warranties, representations or undertakings regarding the results or outcomes of the procedure and to the extent permitted by law, will not be held liable for any failure to achieve a client's desired outcome or result.
Flushed Wellness excludes all liability for loss, harm or injury to clients incurred due to a client's failure to reasonably comply with and follow the verbal directions of Flushed Wellness practitioners or a failure to act in accordance with any rules & safety instructions which may be printed on signage throughout the Flushed Wellness facility, except to the extent attributable to Flushed Wellness’ own negligence or fault.
10. Right to Refuse Service:
Flushed Wellness reserves the right to refuse service to anyone at its discretion.
11. Modifications to Terms:
Flushed Wellness reserves the right to modify these terms and conditions at any time without prior notice.
12. Governing Law:
These terms and conditions are governed by and construed in accordance with the laws of New South Wales.
13. Consent Declaration:
I acknowledge there are health and safety risks involved in undertaking a colonic hydrotherapy procedure. I consent to Flushed Wellness carrying out the colonic hydrotherapy procedure at its facility and acknowledge the therapist is trained and certified to carry out this procedure. I acknowledge and agree to the terms and conditions of my treatment.
14. Duty of Notice:
I understand and agree that I will at all times notify Flushed Wellness of any changes to my medical conditions, and declare this information prior to appointments. This is particularly important when making future bookings, as it is possible that you may become contra-indicated and cannot have colon hydrotherapy at any time.